How To Be A Good Massage Client (#9 in an occasional series)

Get Your Adult ADD Diagnosed And Treated

I don’t mean everyone. I mean those of you who have it.

If you have been in business as long as I have, you know that about 5% of your clients account for something like 90% of your missed or late-arriving (I mean insanely late, like twenty minutes out of a scheduled hour) clients. Maybe even 95%. You learned that there are certain people you will always have to call with a reminder, and half the time their phone battery is dead or their voice mail is full.

Once upon a time I did not believe in Attention Deficit Disorder. I thought of it as an excuse to profit from drugging children who were just behaving in an age-appropriate way — people have to move to grow their bodies and nervous systems, ferfrigsake, and these days they want preschoolers to sit still for hours and pass achievement tests. (Maybe that’s the reason they act like psychotic little screeching jackasses from hell whenever they’re anywhere near me.) Or an excuse by slightly older people who don’t want to be bothered with responsibility.

That was before I, briefly, out of stupidity the goodness of my heart, gave house room to a young person who could be a poster child for the diagnostic criteria. There is no way on earth that any person without something drastically wrong in their brains could possibly lose, forget, break so goddam many cell phones, wallets, key chains, appointments, identification cards — and treat every incident as one of those things that just happens, that’s life, why should it be any different?

Suddenly the intermittent problems I had had all along with my  client base sprang into blindingly sharp relief. All those people who were late EVERY goddam time until I just learned to factor that time gap into my schedule; who forgot every other time unless I phoned to remind them; who would take a live call from me at three in the afternoon about a four-thirty appointment and then forget before four-thirty rolled around. Honest injun. Some of these people were among my favorite people on earth — one a friend of thirty years that I used to trade massage with. You can imagine he did not take it up professionally.

Always the same people. And also the same people who lay on the table every time and unloaded to me about all the undone work, the unstarted projects, the missed deadlines and debilitating all-nighters in their lives.

There are beaucoup books about this shit. There are videos for people whose attention span is so fragmented that they can’t finish a book.

One of the books calls the genetic variant involved “The Hunter Gene.” Supposedly the sensitivity of ADD people to distractions would have been an advantage to early humans in hunter-gatherer days who would have responded more rapidly to the tread of prey on the forest floor. Fuck that. These people would be half way out to the hunting grounds before realizing they had forgotten to bring a spear.

I do have some clients who up front tell me they have adult ADD. One of them doesn’t want to use drugs, so she lives a life festooned with Post-it Notes and dingly reminders from her phone. She has never missed an appointment. If you recognize a problem and decide to solve it I figure you can. There are life coach type people who will help design these little hacks and work-arounds, apparently.

Which is why I am not real sympathetic about this, it’s a little like being expected to give rides to someone who could walk again if they just went to PT but they won’t,  but WTF do I do here? Take a grown person – one whom I probably like – by the lapels and say “You have all the stigmata of attention deficit on steroids, for Christ’s sake see a psychologist or a coach YESTERDAY because your inability to manage your own life is driving me crazy?” Actually, I kind of did that with the Forgot By Four Thirty Guy, who agreed there was something to it, but that was months ago and he has not done a thing to look into it because everything else is so distracting.

If you are someone who is always apologizing for forgetting and being late and after years or even decades you are still forgetting and being late, whether it involves your massage appointment or your job, just look into this, okay? And do something about it, if the shoe fits.

And if you want an appointment with me, warn me up front.

4 thoughts on “How To Be A Good Massage Client (#9 in an occasional series)

  1. Oh yes, ADD is real, I raised such a person and he’s now 48. You don’t outgrow it, but the body grows and it’s easier to accomodate. Being late, though, is another problem. It’s an attention getting personality trait. Everyone notices them, comments on it, waits on them. The only way to stop it is to drive off, or let their appointment go to someone else, or give away their ticket, etc. They’ll be on time the next time, if it matters.

    • You know, I wish that were true with these people I’m dealing with. They really don’t ever seem able to learn from the last mistake. Forgot By Four Thirty Guy has been doing it to me since 1988. A dear friend, but a mess.

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