Actual e-mail exchange between me and a major online vitamin retailer.
Subject: I am having a problem placing an order on the site
I tried calling the toll free number and after explaining my difficulty to a representative stayed on hold until my neck was sore. I have been unable to place a Web order on your site for the past year if not longer because the site refuses to accept my credit cards, saying the address is incorrect. There is nothing incorrect about the address I enter. All other Internet shopping sites accept my Discover and Mastercard. No other merchant ever gives me error messages like this. I have tried once before to get this straightened out. Please fix it or I will just give up on being your customer.
Thank you for sending an email to our Customer Care Center. We are reviewing your message now and will send you a reply within the next 24 hours.
We appreciate that you’ve taken the time to write in to us at ****. We look forward to addressing this query to your satisfaction.
18 hours later:
Thank you for contacting ****. We are not having any issues with customers using their credit cards on our website. If you cannot place the order then please contact us at 1-800-223-1216 so an agent can walk you through the process and see what could cause the issue.
It’s always a pleasure to hear from our valued customers. Thank you for your patronage with ***** and have a healthy day!
If you have any further questions, please do not hesitate to email us at the following address:
I did that, called the 800 number I mean, but after two transfers and waiting on hold until I had a crick in my neck, I decided I was better off walking into one of your store fronts for the one house brand supplement I like and taking my other needs somewhere else. Toyota didn’t know of any problems with acceleration either. I am really done with jumping through hoops for corporations who expect me to take time out of my day to wait for them to make it possible for me to buy their products. Y’all have a nice day too.
For all the good it will do.